Last Updated: November 1, 2025
This Return Policy outlines the terms and conditions for course cancellations, refunds, and transfers for photography courses offered by Xunzly ("we", "us", "our").
We understand that circumstances can change, and we have designed our cancellation policy to be fair and flexible while ensuring the viability of our courses.
More than 14 days before course start date: Full refund minus a 10% administrative fee.
7-14 days before course start date: 50% refund of the course fee.
Less than 7 days before course start date: No refund is available; however, you may transfer your enrollment to another person or to a future course (subject to availability and transfer fees).
If you are unable to attend your booked course, you may:
1. Transfer your enrollment to another person at no additional cost (please notify us at least 48 hours in advance).
2. Transfer to another scheduled course of the same type, subject to the following fees:
- More than 14 days before course start date: Free transfer
- 7-14 days before course start date: 200 DKK transfer fee
- Less than 7 days before course start date: 400 DKK transfer fee
Course transfers are subject to availability and must be used within 6 months of the original course date.
In the rare event that we need to cancel a course due to insufficient enrollment, instructor illness, or other unforeseen circumstances:
1. We will provide as much advance notice as possible.
2. You will be offered the choice of:
- A full refund of your course fee
- Transfer to another scheduled course (if available)
- Credit toward a future course (valid for 12 months)
Please note that we are not responsible for any travel, accommodation, or other expenses you may have incurred in preparation for a course that is subsequently canceled.
Any course materials provided to you as part of the course (digital guides, handouts, etc.) are non-refundable and non-returnable.
If you borrow equipment from us during a course, it must be returned in the same condition at the end of each class. You will be responsible for any damage or loss.
Gift certificates for our photography courses:
- Are non-refundable
- Are valid for 12 months from the date of purchase
- May be transferred to another person
- Cannot be exchanged for cash
All cancellation and transfer requests must be made in writing by email to info@xunzly.world.
Please include your name, contact information, course details, and reason for cancellation/transfer in your request.
Refunds will be processed using the original payment method within 7-10 business days of approval.
We understand that exceptional circumstances (such as serious illness, bereavement, etc.) may affect your ability to attend a course. In such cases, please contact us as soon as possible, and we will consider these situations on a case-by-case basis.
We may update this Return Policy from time to time. Any changes will apply only to courses booked after the revised policy is posted.
If you have any questions about this Return Policy, please contact us:
Email: info@xunzly.world
Phone: +45 86 77 23 91
Address: Østergade 44, 8000 Aarhus C, Denmark